The EFQM Excellence Model provides a generic framework, allowing any organisation, regardless of size or sector, to assess its current level of excellence.  It will give you a holistic overview of your organisation. It can help you to:

  1. Understand how effectively you are deploying your strategy.
  2. Identify the cause and effect relationships between the things you do and the results you achieve.
  3. Identify your current strengths and prioritise opportunities for improvement against your strategic goals.
  4. Identify opportunities for benchmarking; both in terms of things you can share and things you want to learn.
  5. Establish a baseline position so you can measure your progress over time.


Organisations frequently focus only on the things they need to improve and don't recognise their strengths. Identifying what you are doing well is equally important, not only so you keep doing them but also so you can understand how these strengths can help address the improvement areas identified.


There are 2 ways to complete this assessment; internally (self-assessment) or externally (external assessment).  Both are designed to help organisations identify their current strength and pin-point the areas where they need to improve their performance.


The basic Assessment cycle is the same, regardless of which tool is being used. In most cases, this is an annual cycle, although it is more important to synchronise the assessment cycle with the planning cycle.


The 7 steps are:

  1. Engage the Management Team
  2. Plan the Assessment
  3. Train the participants
  4. Conduct the Assessment
  5. Agree priorities
  6. Develop Action Plans
  7. Monitor Progress


EFQM provides several different training courses and tools to support organisations conducting self-assessment, ranging from simple questionnaires to simulating an Award Assessment.


EFQM also trains assessors from our members, giving a pool of assessors who conduct the "peer to peer" external assessments.  The teams are drawn from a variety of countries, cultures and backgrounds to maximise the learning opportunities for all.


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