We currently have a permanent staff of 15 people under the leadership of our CEO, Léon Tossaint, in Brussels, Milan (Italy) and Dubai (Middle East). In addition to the EFQM Management Team, the EFQM Board of Directors, assisted by 3 Committees, oversees EFQM's operations and ensure we maximise the added-value for our members.

For more information, feel free to contact us at efqmmiddleeast@efqm.org.




Nationality: Dutch

Role at EFQM: Manages the Foundation

Léon started his professional career at Philips in 1971 and worked as Vice President Quality Management & Business Excellence, responsible for the global implementation of Business Excellence between 1995 and 2006. He has supported EFQM from the start in 1989 onwards and was involved in the development of the EFQM Excellence Model and the first Award Assessor training. He has acted as lead assessor in many EFQM Award and Recognition assessments over the last 25 years. In 2015, Léon has been appointed at EFQM first as Change Officer and since November as the CEO.

leon.tossaint@efqm.org - Tel + 32 2 775 3511






Nationality: Italian

Ruolo in EFQM: Gianluca Mulè is currently holding the position of Chief Operating Officer in EFQM, with responsibilities over national partners and supervision of the EFQM Representative Offices (Italy & UAE).

Gianluca joined EFQM in 2006. He has managed the training department and had initially worked with EFQM as analyst to develop cases and to link teaching inputs to best practice. Gianluca began his career as a process engineer in the oil & gas sector with Technip Italy. He subsequently completed his background with training in the field of quality management and has gained experience of process and service sectors through roles in the quality departments of API, a refinery company in Italy, and Trenitalia, the main Italian railway operator. Gianluca is a graduate in Chemical Engineering from the university of Rome "La Sapienza".

gianluca.mule@efqm.org - Tel +32 2 775 3537





Nationality : Jordanian

Role at EFQM : In charge of the EFQM Middle East office.

Isra'a is responsible for managing EFQM activities in the Middle East Region . She  holds a Master’s Degree in Quality management from the University of Wollongong in Dubai and a bachelor degree in Agriculture from Mutah University in Jordan. She is an EFQM Award assessor, assessment team Leader with Dubai Quality Award and an EFQM Licensed trainer. She led various projects in quality management systems  and the implementation of  EFQM and Dubai Government Excellence Program models. Her aim as EFQM Middle East Manager is to collaborate with the excellence professionals in the region, government and private sector to help the various entities in the Middle East to improve their performance and services, come up with innovative and practical value adding solutions and eventually improve the quality of life.


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