Knowledge Base

RESULTS

WHAT AN ORGANISATION ACHIEVES

 

There are four Results areas, shown on the right-hand side of the Model.  These are the results an organisation achieves, in line with their strategic goals.  In all four results areas, we find that excellent organisations:

 

 

6. CUSTOMER RESULTS

 

Excellent organisations achieve and sustain outstanding results that meet or exceed the need and expectations of their customers.

 

7. PEOPLE RESULTS

 

Excellent organisations achieve and sustain outstanding results that meet or exceed the need and expectations of their people.

 

8. SOCIETY RESULTS

 

Excellent organisations achieve and sustain outstanding results that meet or exceed the need and expectations of relevant stakeholders within society.

 

9. BUSINESS RESULTS

 

Excellent organisations achieve and sustain outstanding results that meet or exceed the need and expectations of their business stakeholders.

 

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